Recognition Helps Us Recognize We Can Do More

  Our Chief-of-Psychiatry, Dr. Raj Bhatla is deservedly recognized as a Clinical Champion of Telemedicine in Ontario. He's the most recent in a short line of people I've been inspired to work with in the Telemedicine path of my career.

 

And egad - next year I'll be quietly celebrating 20 years in Telemedicine development. During a brief conversation with a peer from the Ontario Telemedicine Network I realized a large portion of my vision in 1996 is a reality today. But as friends, regional partners and network colleagues gathered to celebrate, another highlight of the day was the revelation that there is still so much more we can accomplish.

The canvas of mental health care in 2002 seemed limited to eight colors. We can work with so much more today. A simple lunch hour with partners revealed potential to serve clients we may have overlooked over the past few years of rapid development.

And Telemedicine technology is now moving beyond what I saw in my crystal ball in 1996.

Our regional mental health care partners from across Eastern Ontario shed new light on patient treatment needs that remain untapped by our program today. Our team was energized emotionally with the prospect of exciting new Telemedicine development tasks for the summer and fall of 2015.

None of this may have happened if we had not paused to celebrate our accomplishments, even for two hours of a typical mid-week workday. For that we thank the team at Ontario Telemedicine Network. And again extend our gratitude and congratulations to our clinical champion, Dr. Bhatla.

It reminds us as leaders in this field that pausing to reflect and recognize often sheds light on new routes to travel.

As per our blog policy - the opinions and comments in this article represent those of the author and should not be considered representative of the ROHCG.

 

Appraisals - Who Serves First

 When a Performance Appraisal is scheduled at this organization (based on date-of-hire) it unfolds like a tennis match. Tasks are volleyed back-and-forth with the most important step, the vital employee-manager conversation situated in the middle of the exercise.

  The first serve goes to the employee, directing them to go to the online form and reflect on their skills, performance and achievements, and aligning them with the organization's core competencies. When completed, the assignment and form are lobbed over to the manager.

  I confess to being a bit surprised by some staff who thought this task order put them at a disadvantage.

  The tennis serve usually provides an advantage to the server, dictating speed, location, strategy for the competitive point. The Performance Appraisal isn't a competition, but completing the Self-Assessment before the manager is an opportunity to set the tone for the appraisal.

  Imaging what goes through a manager's mind when he sees the following:

• Each competency contains feedback journal notes from grateful clients and professional colleagues
• Each competency contains ideas for development plans that ensure the employee continues to develop their core skills and adapts to ongoing changes
• Comments sections are reflective and proactive, making it clear that the employee takes this assessment opportunity seriously and constructively

  I expect a good manager would dial up the commitment level to match that of the employee!

  Conversely, if the employee has quickly made the rating scale selection and hit the complete button, the manager could interpret that this feedback and reflection opportunity are nothing more than a distraction.

  Point-opportunity lost!

  The time spent with staff, introducing the system has been very rewarding. It has confirmed what they told us in our bi-annual Employee Engagement surveys:

• They want more feedback
• Many don't feel their efforts are recognized and valued
• The lack of feedback eliminates most desires to give that extra discretionary effort that they still have at their disposal

  Staff often confess to feeling like the underdog in the Performance Appraisal. Serving first gives them an opportunity to make this exercise an adult-to-adult exchange of perspectives, reflection, anticipation, and recognition.

As per our blog policy - the opinions and comments in this article represent those of the author and should not be considered representative of the ROHCG.

The Royal's Family and Client Info-Support Education Sessions: Winter-Spring 2015

 

Although we have arranged the following roster of topics, questions unrelated to these particular subjects are welcome. Please note sessions are offered in ENGLISH only.

January 6            Getting to the Heart of the Issues. Join us for a discussion of concerns, stressors, and challenges of your role as primary care givers. 

January 20 & February 3  Cognitive Behavioural Therapy - 2-part workshop. The first session will introduce CBT concepts, and we encourage you to bring pertinent situations to the second session for group discussion. This will be a practical workshop that can offer some skill-development for all! 

February 17      A Town Hall Meeting with Dr. Kate Huntington, Staff Psychiatrist in the Mood Disorders Program at The Royal. Dr. Huntington welcomes your questions and comments. Please join us! 

March 3       Support Resources for Families. As services for families expand, it can be difficult to keep track of them all! Representatives from community mental health resources for families will be with us to outline what is available and help you decide what type of support meets your current needs. Please join us!                                                                                                                                                                                                            

March 17     Workshop: Communication Skills. A skill-building session about how to communicate with loved ones,   especially when symptoms are present. Practical tips and strategies will be explored!

April 7          Workshop: Setting Boundaries & Limits. A skill-building sesssion about how to establish healthy boundaries in challenging situations. Practical tips and strategies will be explored!

April 21        Understanding the Mental Health Act. We are joined by the CTO Coordinator at The Royal  to walk us through various aspects of the MHA and what families need to know.

           May 5         Planning for the Future. We are joined by a lawyer from R.E.A.C.H. to review issues around Henson Trusts, Powers of Attorney, RDSPs, etc. Please join us for an informative and interesting discussion!

May 19         We will be joined by Dr. Sharman Robertson, Medical Director for the On Track First Episode Psychosis program.  We will have a discussion about the importance of early intervention, as well as the services the On Track program provides. Bring your questions! 

June 9          Emotion Regulation Skills. Join us for a discussion of how to support your loved one in managing challenging emotions. We will be joined by Ann-Marie O’Brien, MSW, RSW.   

June 23         Lived Experience. Family members and Clients speak about their different experiences with recovery and coping with mental illness. Come learn from their wisdom and share some of yours! 

FOR FURTHER INFORMATION, PLEASE CONTACT:

Sandra Jacquens, MSW, RSW         613.722.6521 ext. 6861

Vanessa Morel, MSW, RSW            613.722.6521 ext. 6207

“Painting the invisible” with Sheldon Kennedy

The Royal is proud to welcome and present two Order of Canada Recipients on January 30th, 2015 in Ottawa. That's when our annual Mental Health - Nursing conference takes a look at "Trauma-Informed Care" featuring an afternoon of shared experiences by Sheldon and renowned Forensic Psychiatrist Dr. John Bradford.

• Dr John Bradford receives Order of Canada 2011
• Sheldon Kennedy to receive Order of Canada recognition 2014

 

Sheldon Kennedy has been a star; a hockey icon who got to live out the childhood dream of many young Canadians: to play in the NHL. He has also been through dark times when his life was consumed by drugs and alcohol; he has spent time in prison and in a mental health hospital. Like many of the patients we encounter as caregivers, Sheldon’s challenges were rooted in experiences from his past. In his youth, Sheldon suffered sexual abuse and that has influenced the path of his life every day since.

 

Sheldon knows that countless people across Canada have experienced trauma. Although the experience may leave no visible scars, the effects of trauma can permeate into every aspect of an individual’s life - health, education, social and familial relationships, and interactions with the law. As healthcare professionals, it is crucial that we draw context from these experiences when we evaluate and treat our clients. As Sheldon puts it, “we must find a way to paint the invisible”. This is the essence of trauma-informed care.

 

On January 30^th, at The Royal’s 10^th annual Ivy Dunn Nursing Conference, Sheldon will share how trauma has impacted his life, how he recovered to become a passionate advocate for the issues surrounding child abuse, and why it is so important for caregivers to take trauma into consideration in the delivery of mental health care.

 

Joining Sheldon will be Dr. John Bradford, internationally recognized forensic psychiatrist and Order of Canada recipient, who will provide insight into resilience and the role of healthcare professionals from the perspective of both caregiver and patient. Register now for the Ivy Dunn Nursing Conference to share perspectives with those who have experienced trauma first-hand as well experts in the treatment of trauma. You will leave the day with a deeper understanding of trauma-informed care as well as concrete strategies you can use to promote post-traumatic growth and recovery for the people in your care.

Join Sheldon and special guest Dr. John Bradford in Ottawa January 30, 2015 - click here.

Education Fall Fever At The Royal

  Activity and anxiety are at the tipping point in Learning and Development and Telemedicine here at The Royal this fall. We have our busiest conference season ever. Our regularly scheduled programming is in greater demand, and the number of special events in the Mental Health Community Agenda also continue to grow.

  But it is thrilling to witness this growth. Here are some of my personal highlights for the upcoming events in Ottawa in the weeks ahead:

• Elizabeth Manley and Dr. Tyler Black - sharing the stage for "Living With Depression" on October 18th. This should be an emotional blend of inspirational storytelling, supported by one of Canada's foremost experts on the topic. And the committee has priced this conference at a bargain registration fee. For more details visit Living With Depression: Exploring The Meaning
• Our Annual Anxiety Conference which this year casts the "Spotlight On Social Anxiety". As a father with two teenage children, I'm particularly intrigued about the Youth portion of this Social Anxiety conference on November 22nd. For more, Spotlight On Social Anxiety
• Mental Health First Aid at The Royal has been running monthly since 2012, but I'm still fascinated and gratified at the diverse blend of public and private sector organizations that realize the importance of responding to signs of stress, mental illness, and addiction. Learn more at Mental Health First Aid at The Royal
• Mindfulness and Compassion Fatigue together in one event! These two topics have rapidly developed to the point where they are often referred to as a required mindset in order to survive the pressure-filled environment of healthcare. For this event we have an expert who will enlighten us on both, Dr. Dennis Tirch. Find out more about this event on Mindfulness and Compassion Fatigue October 31 and November 1st here.

  For staff at The Royal, we are approaching the end of the era of paper charting. Our department is supporting those staff who have competently performed over the past decade without the need to build technical skills. As we build toward the era of the Electronic Medical Record, we need to ensure all staff possess the basic computer literacy skills required to move information to the electronic record.

  Not to mention Leadership Development, Respectful Workplace sessions, rolling out new wearable Duress Alarm Tags, and much more. We hope to see you at some of these events.

Proud To Host CSTD Ottawa Chapter

As a member of the Canadian Society for Training and Development for over 10 years, I'm so proud to offer our facilities at The Royal to our local chapter of CSTD for a "Learn@Work Week" event that explores the often challenging realm of evaluation.

I encourage all my colleagues in the region to join us for this event. Here are the details that have been provided by our event organizer, Alan Daly who is a Learning Specialist in the Learning & Development Division, Enforcement Branch of Enforcement Services Directorate at Environment Canada 

CSTD Ottawa Chapter Event - Understanding Evaluation September 23, 2013

 To fully understand how effective a training program was in meeting the requirements for application on the job, an evaluation must be performed. A thorough evaluation can be measured on several different levels and it will involve a variety of factors. In this workshop you will learn about:

•         The different levels of evaluation

•         The selection criteria for different levels of evaluation in a learning project

•         Evaluation instruments and how to select them

•         Management concerns in evaluation and how to address them

This interactive and engaging workshop is geared towards instructional designers, courseware developers, trainers and learning managers who want to learn more about evaluation and how important it is to validating the effectiveness of a training program.

Facilitator: Alan Magnan – Langevin Learning

About the facilitator:

Alan Magnan started designing and delivering training for Northern Telecom in 1988 and also worked in a supervisory role at that time. In 1990, he moved to Corel Corporation as an IT specialist where he joined their training department two years later. During that time, he also worked as a multimedia product manager. In 1996, he joined Langevin Learning Services. Since then he has trained over 3000 training and learning professionals. His focus is now the preparation of training managers, designers, and facilitators to truly make a difference in their organizations.

Location: Royal Ottawa Mental Health Centre, 1145 Carling Avenue, Ottawa. K1Z 7K4 – Room 1424 – Centre for Learning and Telemedicine

(Note: The Centre for Learning and Telemedicine is located on the main level and in close proximity to the front entrance. Parking is available at $13/day. Additional information on parking can be found at http://www.theroyal.ca/en/accessing-care-at-the-royal/visiting-hours/)

Agenda:

12:00- 12:30 PM Registration and networking over a light lunch

12:30 - 2:30 PM Workshop

Fee:

Members: $35 plus HST

Non-Members: $45 plus HST (includes light lunch)

Register now at http://cstd.site-ym.com/events/event_details.asp?id=337432&group=

Cancellation:

CSTD does not provide refunds on event registrations. A credit towards future CSTD events will be issued for any cancellations received a minimum of 3 days prior to the event. No refund or credit will be issued for cancellations received less than 3 days prior to an event.

The Psychiatrist In The Courtroom: Live Webinar May 23, 2013

  Due to the audio problems experienced during the original live broadcast of this webinar on April 25, Dr. Brad Booth has kindly agreed to repeat this important presentation on Thursday May 23rd beginning at 3:30 EST.
  The regularly scheduled webinar, "Malpractice and Liability" with Dr. Dominique Bourget will be rescheduled at a date to be announced soon.

  The objectives for "The Psychiatrist In The Courtroom" are:

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• Learn basic law for psychiatrists and the Canadian legal system 

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• Be aware of the role of the psychiatrist in the court room 

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• Know related Canadian landmark cases 

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• Describe requirements of forensic assessment 

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• Utilize the essentials in forensic reports 

  Click here to register for this live webinar (required)